Payment is by PAYPAL
ACCOMMODATION ONLY BOOKING CONDITIONS
Cancellations Up to 61 days prior to the guest's scheduled arrival date a loss of deposit will be applied
60-21 days prior to the guest's scheduled arrival date a penalty of 30% of the total accommodation cost will be applied
20-8 days prior to the guest's scheduled arrival date a penalty of 50% of the total accommodation cost will be applied
7-0 days prior to the guest's scheduled arrival date a penalty of 100% of the total accommodation cost will be applied
No-show and un-used nights will be charged at 100%.
Name changes are not accepted. Name changes are subject to the reservation and cancellation conditions. Name changes are considered as a new booking. Cancellation fee applies for the old booking, according to the above mentioned conditions.
YOUR HOLIDAY CONTRACT
When you make a booking the contract is with the supplier of the accommodation
We act as an agent
IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be made in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25 and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
Period before departure within which written cancellation is received by The Freedom Travel Group Limited.
Amount of cancellation charges shown as a percentage of the booking price.*
|More than 98 days||Deposit|
|57-98 days||30% or deposit if greater|
|29-56 days||50% or deposit if greater|
|22-28 days||75% or deposit if greater|
|8 - 21 days of departure||90% or deposit if greater|
|7 Days or less||100%|
IF WE CHANGE OR CANCEL YOUR BOOKING
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
If we make a major change to your holiday we will inform you as soon as reasonably possible if there is time before your departure.
You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor change of accommodation to another of the same or higher standard, changes of supplier.
IF YOU HAVE A COMPLAINT
If you have a problem during your holiday it is of the utmost importance that you immediately bring it to the attention of the relevant person (for example the resort representative, hotel manager or transport agent) who will endeavour to put things right. If your complaint is not resolved locally, you should contact us on 01983 526884 to advise us of the problem so that we may endeavour to resolve it. However, should a problem remain unresolved, a complaint should be made in writing within 28 days of your return home to : Customer Relations at email@example.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as any resort representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract, please also see the clause titled “ABTA” above.
Travel Insurance Recommendations:
It is highly recommended that you take out adequate travel insurance cover for your trip. This should be done before you travel and you should be aware that it is in your best interest to take this travel insurance out now with immediate effect as you will find that most travel insurance policies offer you an instant cancellation cover for the travel services that you have now purchased.